I'm sorry to say that our encounter on the AA counter in Newark was under stellar – Of the two consumer service reps within the counter aiding passengers examining in, a person focused her time for you to ONLY First-class passengers, and one other girl appeared to do as minimal as you possibly can – way too chaotic stressing about what Anyone else was doing – all except what she may be accomplishing! As the road grew for a longer period, the less interested she turned, and her Mind-set was horrific – It took us less time and energy to get to your Airport than it did standing in line to check in! (around one hour with only 4 persons before us). By the point we stepped up towards the counter – a new consultant got on board – we needed to “relaxed ourselves down†– you can picture how the other forty or so persons started to really feel at the rear of us! While you constantly attempt to tell us, you “treatment†in regards to the passenger, which particular person could use a certain amount of Mind-set adjustment – or uncover her One more posture!
we normally fly united. constantly. lately, having said that, we had the chance to purchase a Significantly decreased fare on line by way of american airlines. now i see why it was lower — buyer service was atrocious, the website didn’t perform properly, and i lost out on a very good deal.
My husband And that i experienced flight reservations for these days (March fifteen, 2014) and after a schedule coronary heart scan on Wednesday of this week, he was diagnosed with a intense coronary heart issue. On Friday, March 14, 2014 he had to possess a coronary heart catherization and it absolutely was unachievable for us to go on our getaway. I known as American Airways Purchaser Service and was nicely told “difficult luckâ€.
Locate issues getting in contact with AA reservation by mobile phone, its generally busy and unachievable to speak to the reservation staff members, the moment contacted. Would favor to speak by e-mail, remember to give me an e-mail handle of Ecuador Reservation Office. Many many thanks.
I purchased an airline ticket by way of expedia for travel in March 2016. the information been given with my obtain indicated that I really should Speak to the airline for seat assignment. Today, I contacted the airline, outstanding consumer service . On the other hand, I had been informed that because I did not ordered my ticket directly from your airline, there will be a cost for me to get a seat.
To whom it could problem. I had been extremely disappointed with the customer service which was supplied by among the flight attendants. (Flt. no. 408 from DCA to PHX) Incredibly Impolite and UNPROFESSIONAL) Certainly not as well mannered since the videos that happen to be shown ahead of the flight leaves. She ought to have remaining her Mind-set in the home simply because I was not the sole passenger on this flight that experience her wrath. The flight attendants identify is Cher. I had been touring in a very massive group on business and will definitely think two times about using your airlines. The direct flight attendant was really apologetic however This could not have took place to start with.
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three) May 5 at HPN we experienced to seek out chair…female attendant could not drive passenger up ramp on to plane, so he walked…..Whenever we arrived at ORD we had to locate chair at A further gate….
I want a credit history for your flight we skipped from Phoenix to Spokane. We skipped the flight because it took us so extended to acquire thru customs. We had been traveling from Mazatlan and likely thru customs in Phoenix.
Your not enough reaction prompted me to terminate my trip which I advised Absolutely everyone to at American.. Please notify me what I do next..
We flew blog Nearly in eyesight of your vacation spot, then the captain arrived on and explained which the technical difficulty was acting up, and rather than landing exactly where our spot was, they required to switch back to obtain it serviced by people that may truly make this happen.
I not too long ago had a flight cancelled by American Airways and stood in a very line for 45 minutes to obtain rebooked on A different flight. I had been shocked to find out which the gate agents did not Have got a watch in to the available USAIR flights.
As a business, you may have stepped way from line getting a community posture on this. However the position you’ve taken effectively favors “discrimination†versus all folks that are entitled to the Particular protective provisions loved by a privileged minority.
I had been on AA flight 487 yesterday going from San Diego to Charlotte. I just desire to praise a flight attendant that went outside of the each day routines of her occupation. She was so polite & friendly and ready to share her experiences as well as make me experience extra snug.